DHL has scooped the ‘Best Service Performance Outlet’ award constituted by the Dubai Service Excellence Scheme (DSES), an initiative of Dubai Department of Economic Development (DED) dedicated to raise the level of Dubai’s service industry.

The scheme aims at promoting excellence in customer service and recognizing businesses that provide excellent service for their customers.

The event was held under the patronage of Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai crown prince on Sunday.

Sheikh Saeed bin Mohammed Bin Rashid Al Maktoum presented the awards to the winners.

DSES selected the Karama Service Point of DHL Express as winner, due to several decisive factors including an environmentally-friendly policy, valid  guarantees and warranties, reliable and accessible after-sales service, efficient refund and replacement services, regular employee training, and also for being a superior ambassador of Dubai’s service industry.

'We are committed to continuously improving and enhancing our service levels in accordance with international best practices. This award is a recognition of our efforts, adding to the standards of Dubai’s service industry and we are very proud of this,' said Janet Jweihan, DHL Express country manager, UAE.

“In particular I am pleased for our Karama Service Point team whose dedication and sincerity made this possible,” she noted.

“Our primary objective as a government organisation is to encourage different business sectors to embrace the ethos of business excellence in Dubai and to help implement business-friendly public policies that keep Dubai on the cutting edge of governance.'

'We are extremely pleased with the way DHL has supported the scheme – both by participating in the deliberations on service excellence as well as encouraging other brands to become members,' said Khalid Al Kassim, Deputy Director General for Planning and Development at DED.-TradeArabia News Service