Tuesday 20 March 2018

Firms moving to cloud ‘without assessing outage risk’

A majority (60 per cent) of organisations are moving to the cloud without evaluating the costs of a cloud outage to their business and are therefore ill-prepared to deal with the impact of an outage, a report said. While cloud service providers offer infrastructure-based service


25pc of customer service ops to use virtual assistants

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory firm Gartner. More than half of org


GCC residents benefit from the cheapest tax rates

Governments all over the world impose and implement taxes to strengthen their economic development and enable it to be a real competitor among the world’s advanced economies. Value Added Tax (VAT) also known as Goods and Services Tax (GST), is a major source of revenue for


Mena IPOs surge 60pc in Q4 2017; capital tops $2.5bn

Mena IPO activity witnessed eight deals during Q4 2017, representing a 60 per cent surge in volume over the same period in 2016, while the capital raised hit $2.5 billion, over ten times the capital raised last year and the highest since 2014. The UAE led the Mena IPO market in v


Who's going to fly the planes?

Pilot shortage is a boogeyman that haunts aviation industry. It is real, it is increasing and it is becoming difficult to ignore. But among the many solutions currently on the table, what is lacking attention is, perhaps, the simplest one: improving communication between airlines


Women to cause big change in Saudi automotive market

The total number of female drivers in Saudi Arabia is projected to reach three million in 2020, following the royal decree allowing women to drive by June 2018. This will have a profound impact on a number of areas ranging from car sales to motor insurance, car leasing and drivin


calendarCalendar of Events