Monday 27 April 2015
 
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consumers

Customer service ‘falling below expectations’

The most frustrating aspect of customer service is dealing with service representatives who are not adequately prepared to resolve the issue at hand, a report said. While 95 percent of consumers believe that there is a sufficient

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Consumers to demand more from shared data plans

Future consumers will place further requirements on shared data plans in terms of new services and capabilities, according to a report from Ericsson ConsumerLab. The report ‘Embracing Data Sharing,’ showed that the typ

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Gulf consumers ‘more trusting with personal data’

Shoppers in the Gulf region are among the most open with their personal information, with 67 per cent willing to share their data, second only to India, revealed a new global survey by leading loyalty provider Aimia. The ‘Ai

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Gulf consumers ‘more trusting with personal data’

Shoppers in the Gulf region are among the most open with their personal information, with 67 per cent willing to share their data, second only to India, revealed a new global survey by leading loyalty provider Aimia. The ‘Ai

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60pc UAE online consumers shop from overseas

About 63 per cent of online consumers in the UAE have shopped online in the past 12 months, with 60 per cent purchasing from overseas, according to a recent report. The global study for PayPal revealed that over a third of online

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Declining oil prices a boon for consumers

A renewed plunge in oil prices is a worrying sign of weakness in the global economy that could shake governments dependent on oil revenues. Yet it is also a bonus for consumers as prices fall at the pump, giving individuals more spending money a

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Most loyalty programmes ‘failing consumers’

Most consumers in the UAE and Saudi Arabia feel customised rewards would win their loyalty, but many brand loyalty programmes are failing to deliver on the things that matter most to customers, a report said. ‘Loyalty Chasm&

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UAE consumers 'prefer European-made medicine'

UAE consumers increasingly prefer European-produced imported medicine for their high quality and competitive price, according to a 2013 pharmaceutical industry report. The report from investment bank Alpen Capital stated that betw

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Thrifty spending habits persist even as economy lifts

Consumers are sticking to frugal shopping habits developed in the recession even as developed economies show signs of recovery, suggesting some behaviour changes could be permanent, industry executives say. With household budgets

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Ethical conduct of firms 'vital for consumers'

Ethical behaviour is the key component of corporate reputation for residents in Bahrain with 91 per cent of consumers influenced by a company's behaviour in making a purchase decision, a report said. That is one of the key con

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