Thursday 30 October 2014
 
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Bahraini pharma caught over-charging customers

A pharmacy in Bahrain has been caught over-charging customers for medications included in a nationwide price-cutting initiative. It failed to reduce the prices of certain drugs in line with a rule that came into force on September

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Ooredoo to launch ‘Voice of the Customer’ service in Mena

Qatar-based telecom operator Ooredoo is set to roll-out a real-time customer service platform in a first for the Middle East and North Africa (Mena) region, which will enable the company to instantly receive, analyse and respond to customer requ

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Why case studies are important for a business

What options do clients have when choosing whether a product or service is right for them?    Let’s take a look at the different options clients have available to them, and assess whether they are in f

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How to offer a great customer experience

It’s 8:10 am and I’m standing outside my local bank branch trying to understand why the sign says ‘Opening Hours: 08:00-16:00’ but the doors are still locked.    I peer through the gl

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Ooredoo hits 3m customers milestone in Qatar

Qatar-based telecom company Ooredoo said it has reached a milestone of serving more than three million customers in the country, the highest number ever recorded by the company.    Its total customer base in

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Customer dies in Bahrain cafe brawl

Two cafeteria employees have been accused of killing a Saudi customer in the restaurant where they work. The Indian defendants were arrested following a row in which the victim was knocked to the floor, suffering a fatal blow to t

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UAE digital govt tops in ‘citizen satisfaction’

The UAE’s digital government has been ranked first in citizen satisfaction and third overall in a study conducted by Accenture, according to a report. The country was beaten by topper Singapore and runner-up Norway in the st

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SAIB unveils rewards programme

The Saudi Investment Bank (SAIB) has launched WOOW, a reward programme for its customers. The bank teamed up with Ketchup Loyalty Marketing to develop the programme, said a statement. Based on the customer's day

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Ooredoo to reach 2.5m customers milestone

Ooredoo is set to reach the milestone of 2.5 million mobile customers in Qatar by December. The company attributed to the sustained customer growth to the popularity of its Hala and Shahry services, and the wide range of options a

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Abu Dhabi parking system deploys CIC solution

Iris Modern Urban Management (IMUM), a company tasked with the management of Abu Dhabi's paid parking system has deployed the Customer Interaction Center (CIC) contact center solution from Interactive Intelligence Group to handle in excess o

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