Thursday 26 March 2015
 
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GAC's new Sohar office boosts customer service

GAC Oman, a provider of integrated shipping, logistics and marine services, has boosted its customer access and service in the growing port of Sohar with the relocation of its branch office to ground floor premises on the port’s main stree

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Ooredoo launches ‘Roam Like Home’ offer

Ooredoo’s popular ‘Roam Like Home’ offer is back from February 26 to April 26, following high customer demand. The service will allow prepaid and postpaid customers to enjoy local rates while roaming in UAE, with

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Wasl signs customer agreement with SAP in UAE

Wasl Asset Management Group has signed a ‘cloud for customer’ agreement with SAP, the largest of its kind in the enterprise software market company’s UAE history. The real estate development and management organi

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Kansai opens consumer experience centre in Dubai

Kansai Paint, a leading Japan-based manufacturer of decorative, automotive, industrial, protective and marine coatings, has opened its largest customer experience centre in Umm Sequin, Dubai, as part of widening the reach of its myriad colours i

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Saudi design show fosters new business development

Saudi Arabia’s leading design show has reported strong sales and high customer footfall, with a total of 110 exhibitors, showcasing over 125 brands from 20 countries. The sixth edition of Decofair offered diverse brand and p

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Ooredoo’s fibre network customers reach 200,000

Qatar’s leading telecommunications company Ooredoo has reached another another historic milestone with more than 200,000 customers in the country now connected to its fibre network.   Ooredoo’s achievement in prov

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ABC Jordan wins customer service award

Arab Banking Corporation Jordan, a subsidiary of Bahrain-based Arab Banking Corporation (ABC), has received a customer service award from Dubai-based Banker Middle East magazine. ABC Jordan has won the award for 'Best Customer

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Bahraini pharma caught over-charging customers

A pharmacy in Bahrain has been caught over-charging customers for medications included in a nationwide price-cutting initiative. It failed to reduce the prices of certain drugs in line with a rule that came into force on September

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Ooredoo to launch ‘Voice of the Customer’ service in Mena

Qatar-based telecom operator Ooredoo is set to roll-out a real-time customer service platform in a first for the Middle East and North Africa (Mena) region, which will enable the company to instantly receive, analyse and respond to customer requ

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Why case studies are important for a business

What options do clients have when choosing whether a product or service is right for them?    Let’s take a look at the different options clients have available to them, and assess whether they are in f

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