Tuesday 7 July 2015
 
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Ooredoo appoints new chief customer experience officer

Leading telecommunications operator Ooredoo has appointed Amaal Hussain Al Lawati as its chief customer experience officer (CXO). Leading the company’s customer engagement strategy, Al Lawati’s role will focus on conti

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Flydubai invests $50m to improve customer service

Dubai-based Flydubai is looking to enhance its customer experience with the signing of a $50 million agreement with Radixx International, a provider of cloud-based reservation and distribution systems for airlines. The agreement include

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Dubai Smart Government bags top technology awards

Dubai Smart Government Department (DSG) has bagged two awards at the ITP Technology .Gov Awards 2015 held in Dubai, UAE recently. The awards were for its Customer User Experience Lab and its MyID service, said a statement.

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GWC opens new UPS customer centre in Qatar

Gulf Warehousing Company (GWC), the authorised service contractor for UPS in Qatar, has inaugurated its new flagship location in Qatar, located on the D-Ring Road. UPS is considered one of the world’s largest and most truste

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Siemens launches new wind turbine for US customers 


Siemens has launched its first wind turbine designed to specifically meet the demands of its North and South American customers. The Siemens SWT-2.3-120, which premiered at the AWEA Windpower 2015 tradeshow in Orlando, Florida, fe

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Customer deposits surge at Oman Islamic banks

Oman's two full-fledged Islamic banks have yet to post a profit but their customer deposits are surging, increasing pressure on authorities to develop sharia-compliant money market tools and make a long-awaited issue of Islamic bonds (sukuk)

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Dubai Courts advances 11 places in customer satisfaction

Dubai Courts has been ranked ninth in the ‘Customer Satisfaction’ category under the ‘Dubai Government Excellence Program 2015,’ climbing 11 places up from the previous year. The progress is a result of the

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Customer service experts to share insights at G-Summit

Genesys, a leading provider of omnichannel customer experience and contact centre solutions, is set to bring hundreds of customer service experts, visionaries and thought leaders to share the latest in best practices and innovation at a summit i

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UAE banks ‘not meeting customer expectations’

Banks in the UAE are not meeting their customer expectations, according to a recent study by TNS, a custom market research organisation. The TNS Annual Corporate Banking Excellence study looked closely at the services offered by c

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Banks ‘must balance customer service strategy’

Banks in the Middle East need to move from being primarily sales-centric to a balance between sales and customer-centric, according to an expert. Alex Kwiatkowski, senior marketing strategist, Banking and Digital Channels at Misys

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