Tuesday 19 September 2017
 
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Swiss-Belhotel joins Gulf Air's loyalty programme

Swiss-Belhotel International has joined Gulf Air’s FalconFlyer programme, awarding the national carrier’s FalconFlyer members 200 miles for every night’s stay at participating Swiss-Belhotel properties. Making th

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KLM first airline with verified WhatsApp business account

WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp. KLM now offers customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking

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Gulf Craft sells passenger vessel to Tonga customer

UAE-based Gulf Craft, a major manufacturer of luxury yachts and fibreglass boats, has announced the sale of a passenger vessel, a Touring 36, to a buyer in the remote Polynesian country of Tonga. Erwin Bamps, chief executive offic

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Emirates Islamic unveils new tech for customer security

Emirates Islamic, one of the leading Islamic financial institutions in the UAE, has announced that it has introduced blockchain technology into its cheques as a fraud prevention measure. Termed ‘Cheque Chain’, Emirates

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BA reaffiirms regional commitment with enhanced services

British Airways, the UK’s flagship carrier, recently announced plans to boost its customer experience in the Middle East by investing in increased excellence and quality across all cabins and on-the-ground services. “W

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Hilton appoints chief customer officer

Global hospitality group Hilton has named Jonathan (Jon) Witter as the new chief customer officer. In this newly created role, he will oversee the global brands, marketing, loyalty and partnerships, IT and strategy teams. This new

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Sheikh Mohammed launches Customers’ Happiness Factory

The UAE's government entities should be the best in the world in term of the services they provide within two years, said Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum laun

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Sabre helps Emirates enhance traveller experience

Sabre Corporation is supporting Emirates airline with industry-leading technology that personalises the travel experience for consumers by enabling them to easily purchase a range of customised fares.   Sabre and Emirates hav

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Dealing with the uncompromising customer in the ‘Age of I'

Intercontinental Hotels Group today launched its 2017 Trends Report - The Uncompromising Customer: Addressing the Paradoxes of the ‘Age of I’ - at the World Economic Forum (WEF) in Davos, Switzerland.   The report

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Jazeera launches Whatsapp customer care service

Kuwait-based Jazeera Airways, has launched a WhatsApp phone number for all its passengers to reach out to for queries or managing bookings. The new phone number for WhatsApp use is +965 62221770 which is reachable from Kuwait and

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