Thursday 26 April 2018

More focus on customer service urged

Regional companies must focus more on customer-driven business practice within their current customer service models, said an expert ahead of a major call centre event in Dubai. The Middle East Call Centre 2011 show (MECC 2011) will be hel


Social media ‘to enhance customer service’

Customer service in the region is set to get a whole lot “friendlier” due to the emergence of social media, said the organisers of an upcoming event focusing on call centres in Dubai. Corporate strategies and best practice to cope with the


Call centre industry 'expanding'

The regional call centre industry is witnessing significant expansion amidst the growing demand for customer service and support, said an expert. “After dodging a massive hit from the global economic meltdown, the region’s call centre indu


Avaya showcases contact centre solutions

Avaya, a global leader in business communications applications, is showcasing contact centre solutions that leverage social media at an ongoing event in Dubai. The Middle East Contact Centre (MECC) exhibition, which opened yesterday (May 1

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