Friday 26 December 2014
 
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Outsourcing

Lufthansa, IBM in $1.25bn outsourcing deal

IBM has won an outsourcing contract from Germany's Lufthansa worth 1 billion euros ($1.25 billion) that will see the US company take over the airline's IT infrastructure services division and staff. The move is part of pla

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Lufthansa, IBM in $1.25bn outsourcing deal

IBM has won an outsourcing contract from Germany's Lufthansa worth 1 billion euros ($1.25 billion) that will see the US company take over the airline's IT infrastructure services division and staff. The move is part of pla

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Arab Financial Services gets key certification

Arab Financial Services (AFS), a leading provider of electronic payments and consumer finance outsourcing services, said it has become one of the first organisations in the Middle East to achieve the prestigious PCI DSS certification on its late

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Bahrain outsourcing firm eyes 120pc growth

Silah Gulf, a Bahrain-based business process outsourcing provider serving the GCC region, has set an ambitious target to physically grow by nearly 120 per cent by next year. The firm currently employs more than 450 people across i

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Silah Gulf launches new service

Bahrain-based outsourcing company Silah Gulf has officially launched its customer experience management services. Silah Consulting will provide a broad range of services in Bahrain and Kuwait. "The current business environmen

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Bahrain 'will be hub for outsourcing sector'

Bahrain will become a regional hub for the outsourcing sector, said an expert, adding that GCC countries have a clear advantage for business process outsourcing industry, thanks to an increase in demand for Khaleeji Arabic dialect among clients.

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Silah Gulf wins top service provider award

Silah Gulf, the GCC contact centre and business process outsourcing (BPO) company, has won the award for Best New Outsource Service Provider for the second consecutive year at the Annual Middle East Call Centre Awards in Dubai. Competing a

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Firms invited for report on outsourcing

Silah Gulf, a business process outsourcing and customer experience provider, is inviting companies to take part in its Global Contact Centre Benchmarking Report. Now in its 13th year, the report is the world's most comprehensive annual

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Etisalat mulls outsourcing to trim costs

UAE telecoms operator Etisalat will outsource network maintenance and support services, the former monopoly said on Thursday, as part of a restructuring plan to cut costs in the wake of profit declines. Etisalat - which said on Wednesday

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Tamkeen inks partnership deal with Hewitt

Bahrain's labour fund Tamkeen said it has partnered with Aon Hewitt, the global human resource consulting and outsourcing solutions unit of Aon Corporation, to launch a pioneering research initiative within the Kingdom's private sector. Qu

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