Saturday 12 July 2014
contact center

Inin, Awal IT sign partnership for Saudi

Interactive Intelligence Group (Inin), a global IT solutions provider, has signed a partnership agreement with Awal IT Services, a subsidiary of Saudi Telecom Company (STC), which makes Awal an ‘Elite’ partner for Saudi Arabia.


Smart Link completes phase-1 of Amer project

Smart Link BPO Solutions and Contact Centers, a Riyadh-based member of Al Khaleej Training and Education Group, said it has completed the first phase of the National Contract Center (Amer) project for Saudi Arabia’s e-Government programme.


Interactive Intelligence named 'leaders' in report

Interactive Intelligence Group, a global provider of unified IP business communications software and services, has been positioned by Gartner in the ‘leaders’ quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure repo


Avaya implements KFH contact center

Avaya, a leader in business communications and collaboration, said it has deployed its next-generation contact center at Kuwait Finance House. Avaya said KFH’s contact center is based on the Avaya aura communication manager, which helps de


Inin to host contact center Web event

Interactive Intelligence (Inin), a global provider of unified IP business communications solutions, will host a Web event on January 27 focusing on the latest contact center technology trends. The free Web event titled, “2011: What Every C

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