Vocalcom, a leading contact center solutions provider, has partnered with NCR Corporation, a global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the UAE.
Interactive Intelligence Group (Inin), a global IT solutions provider, has signed a partnership agreement with Awal IT Services, a subsidiary of Saudi Telecom Company (STC), which makes Awal an ‘Elite’ partner for Saudi Arabia.
Smart Link BPO Solutions and Contact Centers, a Riyadh-based member of Al Khaleej Training and Education Group, said it has completed the first phase of the National Contract Center (Amer) project for Saudi Arabia’s e-Government programme.
Interactive Intelligence Group, a global provider of unified IP business communications software and services, has been positioned by Gartner in the ‘leaders’ quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure repo
Avaya, a leader in business communications and collaboration, said it has deployed its next-generation contact center at Kuwait Finance House.
Avaya said KFH’s contact center is based on the Avaya aura communication manager, which helps de
Interactive Intelligence (Inin), a global provider of unified IP business communications solutions, will host a Web event on January 27 focusing on the latest contact center technology trends.
The free Web event titled, “2011: What Every C