Wednesday 15 August 2018
 
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Call Centre

Dubai RTA handles over 1m calls during H1

Dubai Roads and Transport Authority’s (RTA) Call Centre has received 1,022,421 calls during the first six months of 2018, with the average response time per call clocking 14 seconds; which compares well with the targeted period of 20 secon

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Dubai RTA handles over 1m calls during H1

Dubai Roads and Transport Authority’s (RTA) Call Centre has received 1,022,421 calls during the first six months of 2018, with the average response time per call clocking 14 seconds; which compares well with the targeted period of 20 secon

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Elaf opens new all-woman call centre in Jeddah

Elaf Group, a Sedco Holding Group company and a leading provider of travel, tourism, and hospitality services, has inaugurated a qualified female workers supported call center as part of a community communication efforts to provide exceptional h

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Elaf opens new all-woman call centre in Jeddah

Elaf Group, a Sedco Holding Group company and a leading provider of travel, tourism, and hospitality services, has inaugurated a qualified female workers supported call center as part of a community communication efforts to provide exceptional h

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Dubai’s RTA Call Centre gets record calls in Q1

Dubai’s Roads and Transport Authority (RTA) Call Centre received 598,204 calls during the first quarter of 2017 at a response rate of 10 seconds per call, which compares well with the planned response period of 20 seconds per call.

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DHA call centre gets over 100,000 calls in H1

Dubai Health Authority’s (DHA) call centre received more than 100,000 phone calls from customers within the UAE and abroad, during the first half of 2016. The 110,775 calls were regarding the services offered at DHA hospital

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CBFM launches region’s first ‘zero carbon’ call centre

Cofely Besix Facility Management (CBFM) has launched the region’s first ‘zero carbon’ call centre and control room powered by solar photovoltaic (PV) round-the-clock.. A joint-venture established in 2008 between

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DHA call centre expands to 24-hour service

The Dubai Health Authority’s call centre (800 342) has extended its working hours and now functions round-the-clock, said a top health official. Shaikha Al Rahoomi, director of Customer Relations at the Dubai Health Authorit

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Etihad picks BT for contact centre virtualisation

Etihad Airways has signed a five-year, multi-million dollar agreement with British Telecom (BT) one of the world’s leading providers of communications services and solutions, to virtualise its global contact centres. The par

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Etisalat unveils dedicated call centre for SMBs

UAE's leading telecom services operator Etisalat said it has launched a dedicated call centre to cater to the business needs of its small and medium sized business (SMB) customers in the UAE. Etisalat’s state-of-the-art

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