Thursday 5 May 2016
 
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Call Centre

CBFM launches region’s first ‘zero carbon’ call centre

Cofely Besix Facility Management (CBFM) has launched the region’s first ‘zero carbon’ call centre and control room powered by solar photovoltaic (PV) round-the-clock.. A joint-venture established in 2008 between

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DHA call centre expands to 24-hour service

The Dubai Health Authority’s call centre (800 342) has extended its working hours and now functions round-the-clock, said a top health official. Shaikha Al Rahoomi, director of Customer Relations at the Dubai Health Authorit

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Etihad picks BT for contact centre virtualisation

Etihad Airways has signed a five-year, multi-million dollar agreement with British Telecom (BT) one of the world’s leading providers of communications services and solutions, to virtualise its global contact centres. The par

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Etisalat unveils dedicated call centre for SMBs

UAE's leading telecom services operator Etisalat said it has launched a dedicated call centre to cater to the business needs of its small and medium sized business (SMB) customers in the UAE. Etisalat’s state-of-the-art

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VIVA Bahrain wins best customer service award

VIVA Bahrain, a leading telecom services provider in the kingdom, said it has won the “Best Customer Experience Management Loyalty Program” award at a key event on Dubai. This is the second consecutive year Viva has be

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FedEx Express wins top helpdesk award

FedEx Express, a subsidiary of FedEx Corp, and the world’s largest express transportation company, won the ‘Best Helpdesk’ (medium-sized) category at the recent Insights Middle East Call Centre Awards 2014 in Dubai.

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Silah Gulf honoured for Bahrainisation

Bahrain-headquartered Silah Gulf has been honoured by the Labour Ministry for achieving 100 per cent Bahrainisation at its National Call Centre. Silah is a contact centre and business process outsourcing (BPO) company, said a repo

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Batelco opens new call centre

Batelco, a leading telecom services provider in Bahrain, is has opened a new state-of-the-art call centre at its headquarters. The centre was officially opened by Batelco chairman Shaikh Hamad bin Abdulla Al Khalifa and deputy cha

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New CEO for Silah Gulf

Silah Gulf, which runs Bahrain’s National Contact Center, has appointed Ricardo Langwieder-Görner as its new CEO.   The announcement was made by Mohammed Ali Al Qaed, the eGovernment Authority CEO and

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Dubai RTA wins top call centre awards

The Roads and Transport Authority (RTA) of Dubai has won two major awards presented by Insights Middle East for Best Call Centre in 2013. The call centre at the authority scooped two awards on a regional level, the first one on th

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