Etihad Airways has signed a five-year, multi-million dollar agreement with British Telecom (BT) one of the world’s leading providers of communications services and solutions, to virtualise its global contact centres.
UAE's leading telecom services operator Etisalat said it has launched a dedicated call centre to cater to the business needs of its small and medium sized business (SMB) customers in the UAE.
VIVA Bahrain, a leading telecom services provider in the kingdom, said it has won the “Best Customer Experience Management Loyalty Program” award at a key event on Dubai.
This is the second consecutive year Viva has be
FedEx Express, a subsidiary of FedEx Corp, and the world’s largest express transportation company, won the ‘Best Helpdesk’ (medium-sized) category at the recent Insights Middle East Call Centre Awards 2014 in Dubai.
Bahrain-headquartered Silah Gulf has been honoured by the Labour Ministry for achieving 100 per cent Bahrainisation at its National Call Centre.
Silah is a contact centre and business process outsourcing (BPO) company, said a repo
Batelco, a leading telecom services provider in Bahrain, is has opened a new state-of-the-art call centre at its headquarters.
The centre was officially opened by Batelco chairman Shaikh Hamad bin Abdulla Al Khalifa and deputy cha
The Roads and Transport Authority (RTA) of Dubai has won two major awards presented by Insights Middle East for Best Call Centre in 2013.
The call centre at the authority scooped two awards on a regional level, the first one on th
The UAE Ministry of Education has launched an enhanced version of its call centre featuring key Microsoft technologies to further enhance communications with students, parents and employees.
The ministry has been intensifying effo
Bahrain-based Silah Gulf, a contact centre and business process outsourcing (BPO) firm, has launched operations in the UAE.
A contingent of Silah staff will now be based out of the UAE and be responsible for sourcing business oppo