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Viva Bahrain wins top awardViva Bahrain, a telecom services provider in the kingdom, said its has been recognised as 'best in customer satisfaction' at the 2013 Middle East Call Centre Awards, held in Dubai. The award honours organisations that have More… |
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Mobile access ‘will change call centre services’Expansion of the mobile devices market in the Middle East and the availability of contextual information about a customer via mobile applications will change how call centres serve customers in the region, said a report. Availabil More… |
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India telephony firm expands in MEIndia-based Astecs, a leader in end-to-end unified communication, is expanding operations in West Asia and will offer its Asterisk based open source telephony products in Middle East countries. “This initiative is aimed at s More… |
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Mercator wins top call centre awardMercator, the IT solutions provider of the Emirates Group and a global leader in business technology solutions for the airline and transportation industry, has won an award at the Annual Middle East Call Centre Awards. For the fourth year More… |
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Silah launches HR solutions unitSilah Gulf, a multi-award winning business process outsourcing (BPO) and customer experience provider serving the GCC region, has launched a specialist manpower outsourcing service. Silah Talent will provide regional companies with call ce More… |
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Silah Gulf wins top service provider awardSilah Gulf, the GCC contact centre and business process outsourcing (BPO) company, has won the award for Best New Outsource Service Provider for the second consecutive year at the Annual Middle East Call Centre Awards in Dubai. Competing a More… |
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Hertz launches call centre for SaudisHertz, a leading car rental brand, said it has launched a new call centre that will make bookings easy for customers from Saudi Arabia planning holidays overseas this summer. Saudi travellers will be the first to take advantage of a new re More… |
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Inin, RKe sign strategic partnership for SaudiInteractive Intelligence (Inin), a leader in unified IP business communications, has entered into an agreement with Saudi-based ICT firm RKe Technology to promote and distribute Inin's range of business solutions in the kingdom. More… |
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Empower launches world-class call centreEmirates Central Cooling Corporation (Empower) has launched a world-class call center at its headquarters in Dubai Healthcare City to enhance ways to interact with its customers. Ahmed Bin Shafar, CEO of Empower, said the center forms par More… |
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Dubai Trade call centre goes 24/7Dubai Trade, the premier trade facilitator under Dubai World, has extended its contact centre operations to provide round-the-clock support to its customers. The contact centre is now in alignment with the 24x7 operational mode of DP World More… |
