Wednesday 20 February 2019
 
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contact centre

Gulf CX, Five9 partner to offer contact centre services

Gulf Customer Experience (Gulf CX), a leading outsourcing provider and customer experience innovator, has launched Gulf CX Cloud in partnership with Five9, a leading cloud contact centre provider.  The partnership will enable

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Farnek launches new contact centre in Fujairah

Leading facilities management (FM) company Farnek has opened a new help desk and customer service centre in Fujairah as part of its strategy to support the local economy and help boost Emiratisation in the northern emirate. The co

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Diyar, Silah sign contact centre services tie-up

Diyar Al Muharraq, a leading urban developer in Bahrain, has signed a corporate agreement with Silah Gulf, a specialist in customer management and contact centre services, for the provision of comprehensive call centre services. T

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Smart Link, Avaya in contact centre expansion

Smart Link Contact Centers, a leading contact centre solution provider in Saudi Arabia, said it has joined hands with leading communications solutions provider Avaya to complete a major expansion project in the kingdom. Smart Link

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Smart Link, Avaya in contact centre expansion

Smart Link Contact Centers, a leading contact centre solution provider in Saudi Arabia, said it has joined hands with leading communications solutions provider Avaya to complete a major expansion project in the kingdom. Smart Link

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Avaya wins key RTA service contract

Dubai's Roads and Transport Authority (RTA) said it has awarded a three-year contract to Avaya, a global leader in business communications software, systems and services, for supporting its 8009090 contact center operations under a managed s

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Gulf CX signs accord with UAE consultancy

Gulf Customer Experience (Gulf CX), a Bahrain-based digital business process outsourcing provider, has signed a partnership agreement for contact centre outsourcing with the UAE’s Freehold Mediation and Information (FMI), reported the

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Etihad Airways opens new Al Ain contact centre

Etihad Airways, the national airline of the UAE, has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second centre. The inaugural brings the total number of centres to three with

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Invita set to launch Kuwait operations

Invita, a Bahrain-based multi-lingual contact centre, plans to expand throughout the GCC region, with its Kuwait operations due to start shortly, the company's top official has said. Invita chief executive Rahul Bhalla told th

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New contact centre opens in Al Ain

Abu Dhabi has officially launched the new government contact centre in Al Ain with a 100 per cent Emirati workforce.  Abu Dhabi Systems & Information Centre is a major milestone in the Emiratization policies adopted by th

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