Thursday 21 August 2014
 
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contact centre

Invita set to launch Kuwait operations

Invita, a Bahrain-based multi-lingual contact centre, plans to expand throughout the GCC region, with its Kuwait operations due to start shortly, the company's top official has said. Invita chief executive Rahul Bhalla told th

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New contact centre opens in Al Ain

Abu Dhabi has officially launched the new government contact centre in Al Ain with a 100 per cent Emirati workforce.  Abu Dhabi Systems & Information Centre is a major milestone in the Emiratization policies adopted by th

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Emirates to create 300 new jobs in Hungary

Dubai's national carrier Emirates has announced plans to open its second customer contact centre in Europe with a 300 seat facility in Budapest this year. Supporting hundreds of local jobs, the contact centre represents a mult

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Batelco wins top contact centre award

Batelco was presented with the Best Contact Centre award at the third Customer Experience Management (CEM) in Telecoms: Middle East Summit awards ceremony in Dubai. The awards ceremony is a key part of the summit. T

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UN team tours Silah Gulf facilities

Silah Gulf recently received a delegation comprising representatives of 15 member states of the UN at its Manama premises and headquarters of the National Call Centre. The purpose of the UN visit was to see first-hand the National

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Abu Dhabi contact centre wins top award

Abu Dhabi Government Contact Centre has won a United Nations International Award under the category of ‘Promoting Whole-of-Government Approaches in the Information Age’, at a forum held in Bahrain recently. The award w

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Batelco introduces new contact centre

  Batelco, Bahrain’s leading telecommunications company, has invested in a powerful new operations platform for its Contact Centre.    The new system offers faster response time using the

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Staff retention 'key to contact centre growth'

Bahrain's booming contact centre industry can improve its service levels if the staff retention problem is corrected, said an industry report. Customer service agents in call centres represent the most significant expense of the industry,

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Tamkeen, Silah sign training, hiring deal

Tamkeen, Bahrain’s labour fund, signed an agreement with Silah Gulf (Silah), a leading contact centre services provider, to train and employ 100 Bahraini secondary school and university graduates in the company. The agreement is part of Ta

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NBAD opens women-staffed contact centre

The National Bank of Abu Dhabi (NBAD), a leading bank the UAE, has launched a contact center in Al Ain, which is managed and staffed entirely by Emirati women. NBAD’s inauguration of the new contact centre is in line with its strategy to r

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