Gulf Customer Experience (Gulf CX), a Bahrain-based digital business process outsourcing provider, has signed a partnership agreement for contact centre outsourcing with the UAE’s Freehold Mediation and Information (FMI), reported the
Etihad Airways, the national airline of the UAE, has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second centre.
The inaugural brings the total number of centres to three with
Invita, a Bahrain-based multi-lingual contact centre, plans to expand throughout the GCC region, with its Kuwait operations due to start shortly, the company's top official has said.
Invita chief executive Rahul Bhalla told th
Abu Dhabi has officially launched the new government contact centre in Al Ain with a 100 per cent Emirati workforce.
Abu Dhabi Systems & Information Centre is a major milestone in the Emiratization policies adopted by th
Dubai's national carrier Emirates has announced plans to open its second customer contact centre in Europe with a 300 seat facility in Budapest this year.
Supporting hundreds of local jobs, the contact centre represents a mult
Batelco was presented with the Best Contact Centre award at the third Customer Experience Management (CEM) in Telecoms: Middle East Summit awards ceremony in Dubai.
The awards ceremony is a key part of the summit.
Silah Gulf recently received a delegation comprising representatives of 15 member states of the UN at its Manama premises and headquarters of the National Call Centre.
The purpose of the UN visit was to see first-hand the National
Abu Dhabi Government Contact Centre has won a United Nations International Award under the category of ‘Promoting Whole-of-Government Approaches in the Information Age’, at a forum held in Bahrain recently.
The award w
Bahrain's booming contact centre industry can improve its service levels if the staff retention problem is corrected, said an industry report.
Customer service agents in call centres represent the most significant expense of the industry,