Monday 29 May 2017
 
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contact centre

Smart Link, Avaya in contact centre expansion

Smart Link Contact Centers, a leading contact centre solution provider in Saudi Arabia, said it has joined hands with leading communications solutions provider Avaya to complete a major expansion project in the kingdom. Smart Link

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Smart Link, Avaya in contact centre expansion

Smart Link Contact Centers, a leading contact centre solution provider in Saudi Arabia, said it has joined hands with leading communications solutions provider Avaya to complete a major expansion project in the kingdom. Smart Link

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Avaya wins key RTA service contract

Dubai's Roads and Transport Authority (RTA) said it has awarded a three-year contract to Avaya, a global leader in business communications software, systems and services, for supporting its 8009090 contact center operations under a managed s

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Gulf CX signs accord with UAE consultancy

Gulf Customer Experience (Gulf CX), a Bahrain-based digital business process outsourcing provider, has signed a partnership agreement for contact centre outsourcing with the UAE’s Freehold Mediation and Information (FMI), reported the

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Etihad Airways opens new Al Ain contact centre

Etihad Airways, the national airline of the UAE, has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second centre. The inaugural brings the total number of centres to three with

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Invita set to launch Kuwait operations

Invita, a Bahrain-based multi-lingual contact centre, plans to expand throughout the GCC region, with its Kuwait operations due to start shortly, the company's top official has said. Invita chief executive Rahul Bhalla told th

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New contact centre opens in Al Ain

Abu Dhabi has officially launched the new government contact centre in Al Ain with a 100 per cent Emirati workforce.  Abu Dhabi Systems & Information Centre is a major milestone in the Emiratization policies adopted by th

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Emirates to create 300 new jobs in Hungary

Dubai's national carrier Emirates has announced plans to open its second customer contact centre in Europe with a 300 seat facility in Budapest this year. Supporting hundreds of local jobs, the contact centre represents a mult

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Batelco wins top contact centre award

Batelco was presented with the Best Contact Centre award at the third Customer Experience Management (CEM) in Telecoms: Middle East Summit awards ceremony in Dubai. The awards ceremony is a key part of the summit. T

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UN team tours Silah Gulf facilities

Silah Gulf recently received a delegation comprising representatives of 15 member states of the UN at its Manama premises and headquarters of the National Call Centre. The purpose of the UN visit was to see first-hand the National

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