Thursday 25 August 2016
 
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Customer satisfaction

Empower scores over 84pc in customer satisfaction

UAE-based Empower, a leading district cooling services provider, scored 84.4 per cent in overall customer satisfaction performance based on a recent 2015-2016 survey. Conducted by the global information and measurement company, Ni

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Kuwait-based consumer index to launch in UAE

Service Hero, a leading consumer-powered satisfaction index in Kuwait, has announced the expansion of its operations into the UAE. The index has also launched its revamped website, bringing for customers an open, information-rich

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Hyundai Sonata named best midsized car

Korean automaker Hyundai’s all-new Sonata has been named as the best midsized car by AutoPacific, a US-based future-oriented automotive marketing and product-consulting firm. In addition, Hyundai has ranked within the top th

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Flynas scores 91pc in customer satisfaction

Flynas, Saudi Arabia’s national carrier, recently conducted a survey among 41,000 guests which revealed a customer satisfaction of 91 per cent in 2013. The survey measured customer satisfaction starting from booking the tick

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Viva Bahrain wins top award

Viva Bahrain, a telecom services provider in the kingdom, said its has been recognised as 'best in customer satisfaction' at the 2013 Middle East Call Centre Awards, held in Dubai. The award honours organisations that have

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Dubai Customs holds discussion on quality

Dubai Customs has recently received a delegation from Dubai Police General Headquarters, which attended a discussion about best practices in the field of quality, particularly ISO 2007:10001 concerning customer satisfaction. Ahmed Abdul Sa

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UAE updates government services portal

UAE has launched an updated version of integrated portal My Gov (mygov.ae) with the participation of about 40 federal government authorities. The My Gov initiative aims to activate communication channels between customers and federal gover

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Lexus tops customer satisfaction index

Lexus ranked highest in customer satisfaction among luxury brands in the J D Power and Associates 2012 Customer Service Index (CSI) Study for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 1

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Samsung 'tops in customer satisfaction’

Samsung Electronics was ranked ‘Highest in Customer Satisfaction with Clothes Washers and Dryers,’ by J.D. Power and Associates, a leading US consumer research company. The company was rated according to the 2011 Laundry Appliance Study, a

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Al Tayer tops Ford dealer rating

Al Tayer Motors, the Ford, Lincoln and Mercury importer in the UAE, has achieved the highest customer satisfaction index rating among Ford dealers in the Middle East for 2009. The distinction was achieved together with Premier Motors, Al T

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