Wednesday 25 April 2018
 
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Virtual assistants

25pc of customer service ops to use virtual assistants

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory

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Dubai Airports unveils next-gen virtual assistants

Dubai Airports has introduced the next generation of interactive virtual assistants which are able to respond to passengers’ queries for information in English and Arabic, providing passengers with more targeted information. The n

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Dubai Airports brings in ‘virtual assistants’

Dubai Airports has brought on board four bilingual ‘virtual assistants’ at Dubai International to communicate important travel information to the 50 million plus passengers that pass through the airport each year. The state-of-the-art digi

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