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Mobile access ‘will change call centre services’Expansion of the mobile devices market in the Middle East and the availability of contextual information about a customer via mobile applications will change how call centres serve customers in the region, said a report. Availabil More… |
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Renault launches digital facility for serviceRenault Middle East has launched a first of its kind digital platform in automotive industry in the region featuring exclusive and personalised services for Renault owners. My Renault (myrenault-me.com), offers customers preferent More… |
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StanChart guarantees 8-minute teller serviceStandard Chartered recently introduced a new service across six of its branches in the UAE that guarantees teller service within an eight minute time frame. The ‘8-minute teller service guarantee’ will be rolled out to More… |
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Rotana ropes in Avaya to boost customer serviceRotana, a leading hospitality management company in the Middle East and Africa region, will be piloting a new video-enabled contact center service from leading IT services provider Avaya for existing and potential guests. The new More… |
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Adnec wins top customer service awardThe Abu Dhabi National Exhibitions Company (Adnec) has won the Sheikh Khalifa Excellence Award, Gold Category in customer services. Adnec was granted this accolade, held in its 11th edition under the patronage of General Sheikh Mohammed More… |
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Batelco opens customer experience centreBatelco has launched a state-of-the-art facility at the company's Hamala headquarters to showcase its products and services to business customers. The new customer experience centre has been designed and developed around the n More… |
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TNT upgrades to 24/7 customer serviceTNT Express, a leading express delivery company, in Saudi Arabia, Jordan, Kuwait and Bahrain has upgraded its customer contact centre making it now available around the clock, every day of the week. In addition to online services, TNT&r More… |
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BIBF workshop to feature global expertBahrain Institute of Banking and Finance (BIBF) will host Ron Kaufman, a globally renowned educator and motivator for uplifting customer service, in an executive-level workshop on service leadership. BIBF expects the workshop, sch More… |
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Staff retention 'key to contact centre growth'Bahrain's booming contact centre industry can improve its service levels if the staff retention problem is corrected, said an industry report. Customer service agents in call centres represent the most significant expense of the industry, More… |
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Adnec appoints new Group CEOAbu Dhabi National Exhibitions Company (Adnec), a strategic international venue development and management company, has appointed Pieter Idenburg, a native Dutchman, as its new group chief executive officer. Pieter will take up his new rol More… |
