NBK updates its electronic banking systems
Kuwait, May 13, 2010
The National Bank of Kuwait, a leading bank in Kuwait, is in the process of upgrading its core banking systems to incorporate the latest banking technologies, said a top official.
This represents a major move towards providing the latest banking facilities to customers and in cementing NBK’s reputation as the best regional bank and the safest bank in the Arab world, said Shaikha Khaled Al-Baha, NBK deputy CEO.
Al-Bahar added that the new systems are expected to be fully up and running within the next few weeks.
The successful implementation of the new systems will provide customers with an improved level of service, a wider range of products, increased security and will position the bank as one of the most advanced technologically.
Al-Bahar indicated that the call centre agents will ensure the continuity of services and will attend to any inquiry from NBK’s customers. She stressed that contingencies are in place to ensure that the transition period is smooth and that service disruptions are minimised.
The deputy CEO reiterated that this change will put NBK at the forefront of advanced banking systems which will enable NBK to continue its journey as the premier leading bank in Kuwait and the region.
Al-Bahar concluded that in order to overcome such challenges, some branches will be temporarily closed during the evening shift on Thursday May 13. – TradeArabia News Service