AFS wins ISO re-certification
Manama, March 1, 2012
Arab Financial Services has been re-certified for the next three years as an ISO 9001:2008 organisation for its core services relating to application processing, account hosting, card personalisation, chargeback processing, fraud management and customer services.
This quality-management certification is awarded to organisations that meet the rigorous criteria for assuring quality in the products or services they provide customers, said a statement.
“Achieving ISO 9001:2008 re-certification reflects our continued focus on efficiency and effectiveness, which gives us an advantage serving our customers and maintaining our competitive edge in the global marketplace,” said B Chandrasekhar, CEO of Arab Financial Services.
“Using the internationally recognised standard for quality-management practices, ISO certification also helps improve the customer experience with a systematic approach to managing processes and procedures,” he said.
Arab Financial Services first earned the quality-management certification in 2009 after passing an assessment conducted by Bureau Veritas, an independent certification body for third party assessments of management systems.
The ISO 9001:2008 certification is valid for duration of three years, with two surveillance audits on 12-monthly basis by Bureau Veritas, the statement said. – TradeArabia News Service
More Finance & Capital Market Stories
- Dubai inflation hits 4-year high in Nov
- New guidelines for Islamic banks, Takaful
- ADS to enter UK in 2014, starts pricing yuan
- Citadel cuts net loss as regional unrest eases
- Saudi inflation edges up to 3.1pc y/y in Nov
- Kuwait's Investment Dar reaches key debt agreement
- Banks on alert over ATM fraud
- Bahrain's economy bounces back on positive outlook
- Mena inbound M&A value triples to $3.9bn
- DFM opens educational trading floor at varsity