Simah launches credit assistance systems
Riyadh, April 9, 2012
Saudi Credit Bureau (Simah) recently launched two new projects that will allow customers to access and update their credit information as well as make queries at any time, a report said.
The IVR (Interactive Voice Response) and SMS projects will assist customers in following up their credit status, understand payment rules and enable them to communicate through messages in case of enquiries, Simah CEO Nabeel Al-Mubarak was quoted as saying by Arab News.
The SMS service will consist of three main reports at this stage - a summary of inquiries during the last 30 days, a scorecard that details credit solvency and the customer’s creditworthiness, and the inquiry report which includes a new inquiry made by one of Simah members on a customer, the report said.
The SMS will also include a notification service based on various basic alerts such as periodical update, delayed payment, bouncing checks, disputes, new products inquiry, and credit limit increase alerts, according to Al-Mubarak.
The IVR project will let customers to use a computer to interact through the use of voice and DTMF keypad inputs. They can interact with Simah database via a telephone keypad or by speech recognition, the Simah chief explained.