Daman opens claims database for members
Abu Dhabi, April 25, 2012
The National Health Insurance Company – Daman has launched an online database, which will allow its 2.1 million members to review their claim history, through the members’ online profile.
Designed to promote transparency and generate member awareness on health insurance costs, the service is the first to be offered by a health insurer in the region, a statement said.
“Daman’s online claim database service is an incredibly unique offering, and we are proud to be the first health insurance provider in the region to launch such an initiative. This is an innovative concept for the insurance industry, and one that promotes transparency while working to curb insurance fraud and abuse,” said Daman chief executive officer Dr Michael Bitzer.
Upon accessing the claims database, members will see the number of claims made, overall cost of claims spent on their policies for the year and their share of payments. Each year is broken down into quarters, each with its claims amount summary, and finally each quarter’s activity is presented in a report.
The report includes information on costs of treatment and medications, name of the medical service provider or pharmacy claiming on behalf of the member and the claim reference number for members to use for enquiries. Each report can be printed or downloaded as a PDF file.
Online claim referencing works seamlessly with Daman’s award-winning online services, which include and advanced system for submission and tracking of claim reimbursements.
The database is accessible over a secure connection to protect this sensitive information.
Daman chief services officer Peter Bauer said: “Offering members access to our intricate database through a website interface was a lengthy, difficult process; especially when taking online security into account.”
“We truly hope that our members will see the value of having this information available to them. They are now able to have a clear overview on their claims history and the costs associated with it.”
Up to three years of claims history are available on the website damanhealth.ae, the statement said. – TradeArabia News Service