Daman opens claims database for members
Abu Dhabi, April 28, 2012
The UAE National Health Insurance Company (Daman) has announced that its 2.1 million members have been given access to their insurance claims history.
Designed to promote transparency and generate member awareness on health insurance costs, the service is the first to be offered by a health insurer in the region.
The online database – accessible through the members’ online profile – will allow members to review their claim history, encouraging users to become more involved in their insurance practices.
Daman CEO Dr Michael Bitzer said: “Daman’s online claim database service is an incredibly unique offering, and we are proud to be the first health insurance provider in the region to launch such an initiative. This is an innovative concept for the insurance industry, and one that promotes transparency while working to curb insurance fraud and abuse.”
Upon accessing the claims database, members will see the number of claims made, overall cost of claims spent on their policies for the year and their share of payments, he stated.
Each year is broken down into quarters, each with its claims amount summary, and finally each quarter’s activity is presented in a report.
The report includes information on costs of treatment and medications, name of the medical service provider or pharmacy claiming on behalf of the member and the claim reference number for members to use for enquiries. Each report can be printed or downloaded as a PDF file, Dr Bitzer noted.
Online claim referencing works seamlessly with Daman’s award-winning online services, which include and advanced system for submission and tracking of claim reimbursements. The database is accessible over a secure connection to protect this sensitive information.
Commenting on the feat, Daman chief services officer Peter Bauer said, 'Offering members access to our intricate database through a website interface was a lengthy, difficult process; especially when taking online security into account.'
Up to three years of claims history are available on the website, he added.-TradeArabia News Service