Diebold delivers advanced ATMs to Al Rajhi
Ohio (US), September 19, 2013
US-based Diebold, a leader in providing innovative self-service technology, security systems and related services, said it has delivered advanced ATMs and custom kiosks to top Saudi lender Al Rajhi Bank.
The customized kiosks offer unique transaction options such as issuing checkbooks and debit cards, as well as enabling online banking, statement printing and opening of new accounts.
Diebold said the kiosks were deployed across the kingdom through its Saudi business partner Alhamrani Universal Company.
Under the contract, Diebold is also adding 560 Opteva automated teller machines (ATMs) to the bank's fleet, including 160 Opteva Flex Performance Series terminals that will enable the latest technology in cash deposits.
"Diebold's customized self-service kiosks provide unprecedented convenience to our customers, including online banking for those who otherwise may not have access," remarked Dr Abdullah A. Al-Namlah, the general manager of Retail Banking Group, Al Rajhi Bank.
"Beyond common banking transactions, customers will also be able to receive checkbooks and debit cards instantly at the terminal, as well as video conferencing which will be saving them considerable time compared to traditional channels," he stated.
According to him, the new Flex Performance Series ATMs feature deposit automation technology and can be converted to allow full cash recycling.
"Deposit automation enables customers to complete rapid, envelope-free cash deposits. The ATMs validate deposited notes, detect counterfeits, check note fitness and sort cash," said the official.
These ATMs' cash capacity is three to four times higher than standard deposit automation terminals, which decreases staffing needs and third-party courier and service costs for managing and replenishing ATMs, explained Habib Abinader, the general manager, Diebold Middle East.
Its deployment will enable Al Rajhi to shift common consumer transactions to the self-service channel, freeing up staff to focus on higher-value transactions and customer services," he added.-TradeArabia News Service