UAE-based financial institution Mashreq won the ‘Best Banking Group in UAE’ award at the World Finance Banking Awards 2013 recently.

The criteria for choosing winners included bank performance, variety and clarity of products and services, innovative CRM systems and solutions, competitive strategy moving forward, alternative financial products and parallel market interaction among others factors, said the bank in a statement.

On receiving the honour, the bank’s head of retail banking Farhad Irani said: “Mashreq has successfully delivered the extra mile in affording comparatively the best service standard in the UAE while maintaining an enviable level of employee engagement.

"At the heart of our success is a world class management team, a CEO who guides and challenges us, a team that believes in the bank and its future," he added.

World Finance Banking Awards was set up in 2007 and relies on reader’s insight and experience to provide nominations to the judging panel. The awards are tailored to provide a comprehensive analysis of the very best in each market.

The awards were split in categories such as Best Banking Group, Best Private Bank, Best Commercial Bank, Best Investment Bank and Best Sustainable Bank and winners were picked from each country. - TradeArabia News Service