Dubai's largest developer Emaar Properties on Wednesday named Amit Jain as the group's new chief operating officer and chief executive of Emaar's Dubai operations in a major organisational revamp.

Jain was previously executive director of finance and group chief financial officer at Emaar, according to the company's website. He will continue to be responsible for financial matters at the group.

The statement also said Mohamed El Dahan, the CEO of Emaar Misr, and Ozan Balaban, the general manager for Emaar Turkey, would become regional chief executive officers (CEOs) at Emaar Properties.

Balaban will now be responsible for Turkey as well as oversee operations in Pakistan, Morocco and Jordan.

Announcing the revamp, chairman Mohamed Alabbar said the new organisational structure is aimed at driving sustained value creation for its stakeholders, and to power the growth of the company with a focus on professional project management, timely delivery and world-class customer service.
 
"As Dubai builds its future as a smart, sustainable city and a preferred place to live, work and visit, Emaar is creating a fresh template for its sustained growth and value creation. In today’s maturing property market, our priority is to manage and deliver our projects efficiently through our team of experienced professionals," he noted.

"They are supported by a new cadre of young professionals, led by Emaar’s core values of developing quality-driven projects, timely delivery and excellent customer service while further enhancing the value of our masterplannned communities," he added.
 
Alabbar pointed out that Emaar, under its new organisational structure, will continue to develop prime real estate assets in its home-market of Dubai and other high-growth international markets, as well as strengthen its competencies in shopping malls and retail besides hospitality and leisure.  

“Among the key strategic directions defined by the new organisational structure are our concerted efforts to strengthen Project Management in Dubai. A seasoned professional has been appointed to head Emaar’s Project Planning & Programming Department for developing appropriate project management programmes and ensuring the timely completion and on-schedule delivery of Emaar’s projects,” he said.

Alabbar added that in today’s age of incredible advancements in information technology and the enormous reach of social media networks, it is essential for any company to analyse customer’s behaviour on regular basis and implement proactive strategies.

“As part of this, Emaar has established a Customer Relationship Management department, which will be responsible for developing customer loyalty to the company’s products and services by regularly analysing internal and market data,” he added.

The other senior managers of Emaar include Ahmed Al Falasi (executive director – Group Operations); Osama Sabboubeh (executive director – Projects Dubai); Osama Abou Al Enain (executive director – Development Dubai) and Rasha Hassan (Chief Commercial Officer), said the statement.

All of these senior professionals have over eight years or more of work experience with Emaar group. Emaar has also appointed Clare Elliot as Group Head of Human Resources.

Additionally, Deepak Jain, who has significant expertise in strategy development for real estate projects as Regional Director for Strategy – MENA at JLL, will join as Chief Strategy Officer in January, 2015.

Noel Madigan, with over 32 years of experience in Australia, Indonesia and the Middle East, will head the Project Planning & Programming Department reporting to the Managing Director and Khalid Dalil has been appointed as head of the Customer Relationship Management Department.

Fred Durie, formerly CEO of Emaar International, will continue to serve on the boards of Emaar joint ventures in Jordan and India. Robert Booth, who has been serving as CEO of Emaar Real Estate Dubai, will continue to work with the company in an advisory capacity to the Emaar chairman, it added.-TradeArabia News Service