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Dewa launches new services for DLD customers

DUBAI, November 23, 2015

Dubai Electricity and Water Authority (Dewa), in collaboration with Dubai Land Department (DLD), has launched Takamul, a service that allows customers to instantly open a Dewa account at Real Estate Regulatory Agency-accredited offices once they are registered.

Under this arrangement, Dewa provides immediate registration for electricity and water services for its Ejari certificate holders.

Through the Takamul initiative, a customer in the residential sector would be able to submit a copy of the lease contract issued by the landlord as well as a copy of his or her Emirates Identity Card to Rera, and pay the required fees to receive an Ejari certificate.

Subsequently, the customer will receive a welcome email from Dewa that includes a weblink enabling him or her to pay insurance fees online. The weblink also includes all information about the account, such as account number, and the number of the property.

Once the customer pays insurance premiums, whether online or by any other payment methods, Dewa will instantly connect the electricity and water services to the customer.

"Under this initiative, customers will be able to get electricity and water services along with Ejari certificates at the same time without having to visit two institutions. This initiative is part of our plans to strengthen the electronic infrastructure and upgrade smart services," remarked Saeed Mohammed Al Tayer, the managing director and CEO of Dewa.

The utility firm has come a long way technologically by adopting the latest technology and smart solutions to enhance its contribution to the Smart Dubai initiative and make customers happier, as well as reduce paperwork to strengthen the foundations of environmental sustainability," he added.

Sultan Butti Bin Mejren, the director general of the Dubai Land Department, said: "We are pleased to support other departments, as part of the integration that should exist between organisations. This is in line with our commitment to provide easy and accessible services for citizens and residents, according to the highest international standards, so that Dubai remains the preferred place to live, work, visit and invest."

Abdullah Al Hajri, the executive VP of customer services at Dewa, said the Takamul initiative saves time and effort when completing transactions with government organisations.

"This particularly applies when customers require approval from both organisations. This initiative enables new customers to get electricity and water services instantly, once they have completed their Ejari certification," he added.-TradeArabia News Service




Tags: Dewa | Utility | Dubai Land Department |

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