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Outsourcing 'to play vital growth role'

Manama, July 6, 2011

The business process outsourcing (BPO) industry will play a significant role in fostering cultural and economic growth in the upcoming decade, according to a Gulf expert.

'Economic growth is a very pertinent topic today and given the hyper-connected global marketplace we operate in, it needs to be discussed, strategised and implemented from an international level,' remarked Silah Gulf chief executive officer Joe Tawfik, who will be representing the company at the Future Global 100 (FG100) initiative in Singapore.

Silah Gulf, a joint venture formed in 2009 between Bahrain's eGovernment Authority and Merchants, is the GCC region's leading provider of contact centre services and consulting.

'Nations can no longer plan for economic prosperity without incorporating, engaging and having a strategy around their involvement in the global economy,' stated Tawfik, who is the only GCC-based senior executive leading a roundtable discussion at this prestigious forum.

At the FG100 initiative, business and government leaders in diverse roles, industries and markets from around the world will gather to address the future global agenda.

Tawfik will be leading the discussion on the topic - Growth Accelerators for Future Global Enterprises.

The roundtable will deliberate on how companies can equip themselves to outperform their peers and continue to grow, and also what the public and private sector can do to support growth and foster future global corporations.

On the outsourcing sector prospects, Tawfik said,  'I firmly believe the BPO industry will play a significant role in fostering cultural and economic growth in the upcoming decade.'

'The clear examples of their success are the emerging economies of India, the Philippines and Brazil. These countries have embraced service-based industries and are enjoying striking growth, some more so than others,' he pointed out.

'Bahrain can do the same and reap the benefits of economic growth,' he added.

'At Silah, we are already taking advantage of all that the country has to offer. By adding our international knowhow into the mix, we deliver outstanding results to our customers across the region,' he added.

The findings of the FG100 Initiative will be published in a white paper that will serve as the world's first authoritative reference of top-level executive views and expert opinion on the future of the global economy.

It will be used to educate and help fellow business and government leaders make decisions related to growth, said Tawfik.-TradeArabia News Service




Tags: India | Outsourcing | growth | Brazil | Silah Gulf | vital | Future Global 100 |

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