Tamkeen launches dedicated call centre
Manama, August 14, 2011
Tamkeen, Bahrain’s labour fund, has launched a dedicated call centre to serve customers of its Enterprise Development Support Programme.
The call centre will be equipped with a modern automated answering machine to manage and direct call flow, as well as a fully-dedicated customer service team to answer all customer queries. It is expected that these upgrades will improve call flow by up to 90 per cent.
This step comes in response to the uptake in demand from business owners since a number of updates and enhancements to the programme went into effect recently.
In June alone, Tamkeen received nearly 1500 calls, which necessitated the establishment of a dedicated call centre to ensure smooth and efficient operations.
The updates to the Enterprise Development Support Programme encompass all schemes under its umbrella (Istishara, Techania, Tasweeq, Tarweej, and Jawda), a statement said. – TradeArabia News Service