Smart Link, McDonald’s Arabia open call centre
Riyadh, December 13, 2011
Smart Link Contact Centres, a member of Al Khaleej Training and Education Group, has announced the launch of McDonalds Arabia’s new McDelivery service call centre.
Prince Mishal Bin Khaled Al Saud, president of Riyadh International Catering Corporation (RICC), McDonald’s franchise rights owner and operator in central, eastern, and northern provinces of Saudi Arabia inaugurated the new McDelivery call centre along with Safwan Al Khatib, the managing director of Smart Link.
According to the partnership, Smart Link will exclusively operate and manage all of RICC’s McDelivery call centre services, covering all RICC McDonald’s branches in respective provinces in Saudi Arabia.
Built, operated and fully managed by Smart Link, the new facility includes multi-channel contact centre system supported by powerful automatic call distribution, smart queuing, monitoring, performance reporting and CRM applications.
Prince Mishal also honoured top performing McDelivery customer service representatives and expressed his great pride at performance and service level presented to McDonald’s customers.
Safwan Al Khatib expressed his pleasure on this partnership and was proud of the RICC’s confidence in Smart Link’s capabilities and operational advancement. – TradeArabia News Service