DHA launches ‘Leaders at Your Service’ initiative
Dubai, June 17, 2014
The Dubai Health Authority (DHA) hosted the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.
This is the second month this initiative is taking place at the DHA headquarters, said a statement.
Sheikha Al Rahoomi, director of Customer Relations Department at the DHA, said: “This initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints.
“All calls received during the two-hour live session are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”
Dr Abdulrehman Al Jassmi, CEO of Dubai Hospital and Dr Ahmad bin Kalban, CEO of Hospital Services Sector at the DHA engaged with customers on various topics related to Dubai hospital in-patient and outpatient and addressed several queries.
“Before every engagement session, we promote the initiative through advertisements and the DHA social media platforms so that people are aware of the topic and can actively participate in this initiative,” added Al Rahoomi. - TradeArabia News Service