Dubai Smart Government Department (DSG) said it has signed an agreement with Dubai Health Authority (DHA) to provide technical support to its electronic and smart shared services.

As per the deal, DSG will provide the necessary support to the package of electronic and smart shared services to DHA and also specify the levels of support and priority-based response period as necessary to fulfil the leadership's vision of Dubai Vision 2021 and the ultimate goal of bringing happiness to customers.

These services include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain and eSuggest.

The two parties also agreed to hold regular meetings to discuss the commitment to providing support to the shared services to fulfill the agreed on key performance indicators and operating objectives.

On the deal, Humaid Mohammed Al Qatami, the chairman of the DHA board and director general, said it was keen on keeping pace with the tremendous developments in the world of technology and focusing on the best smart and innovative solutions.

Ahmad Bin Humaidan, the DSG director general, said: "This step serves the goal of consolidating the transformation to smart government and proves that we are working as a connected and collaborative government to meet customers' needs and enhance services and policies in line with their requirements."

DSG, he stated, was putting its sophisticated infrastructure and enablers at the disposal of DHA considering that the health sector serves a large section of the society.

"Maintaining the continuity and efficiency of the shared services used by DHA would bring more satisfaction and happiness to citizens and residents," he added.-TradeArabia News Service