FedEx expands priority alert services
Dubai, October 10, 2012
FedEx Express, a subsidiary of US-based FedEx Corporation, is rolling out a broad expansion of
priority alert services, introducing them to over 70 countries that span the globe, including the UAE, Bahrain and Kuwait.
These contract-only services, which had been exclusive to the US - FedEx Priority Alert and FedEx Priority Alert Plus - will now be offered domestically within the UAE, Canada, Switzerland and Mexico.
FedEx is offering added connections and peace of mind for global customers who require the highest level of reliable monitoring for their time and temperature-sensitive shipments.
“While speed and reliability are key requirements for today’s global supply chains, providing end-to-end visibility with 24/7 monitoring and recovery measures meets another vital requirement - agility,” remarked David Ross, senior vice president of FedEx Express Middle East, Indian Subcontinent and Africa operations.
“With the global expansion of our Priority Alert services we can improve customer service by offering priority boarding and monitoring services for their critical international shipments,” he said.
Wrapped with a bright pink tape, FedEx Priority Alert packages stand out from the rest, signaling their priority status when it comes to loading and unloading, explained Ross.
"Because FedEx Priority Alert customers ship critical materials for the financial, aerospace, electronics, manufacturing and healthcare industries, they need to know their packages are well monitored when minutes matter most," he stated.
"This is why the service also offers 24/7 support from a team of dedicated global service analysts. These specially-trained analysts provide an added level of proactive monitoring and notification of the status of a shipment, whether it’s moving through the US or internationally, he added.
According to Ross, the FedEx Priority Alert Plus goes one step further - proactive recovery.
"Designed primarily for the unique needs of the healthcare industry, the Priority Alert Plus includes added services to preserve critical shipments, such as dry ice replenishment, gel pack reconditioning and access to cold storage to help keep potentially life-saving shipments safe, and to protect the integrity of the contents from start to finish," he added.-TradeArabia News Service