Alba boosts customer support service
Manama, December 23, 2013
Aluminium Bahrain (Alba) said it continues to add value to its customer services across regional and global markets by implementing superior customer technical support services and initiatives, which in turn boost the company's productivity.
Alba's Metallurgy, Laboratory & Customer Technical Support Department has made substantial headways in its customer services by increasing its promptness to customer queries and has successfully established a proven 3-day response time for any customer query, said a company statement.
Further enhancing its customer relations, the Department has initiated dedicated productivity workshops for its clients through which the company informs them on best practices to maximise results from Alba products at their own location. The team also offers customers assistance with trouble shooting their problems and recommends solutions for various problems without losing much of production time.
Going a step further, Alba recently developed the High Speed Alloy, which offers a range of benefits in extrusion operations, as well as supports the marketing team in extending the sale of the company’s value-added products.
Commenting on the on-going customer initiatives, CEO Tim Murray said: "A major part of Alba's success is due to the trust, support and commitment of our customers in Bahrain, the Gulf and other parts of the world. Apart from satisfying the stringent demands expected by our quality conscious customer base, we will continue to endeavour to provide value-added services to our customers."
Senior manager for Metallurgy, Laboratory & Customer Technical Support Department, Abdulla Habib Ahmed Ali said: "Alba is keen to expand its presence in the global markets by offering more than just aluminium. We are customer focussed, quality driven and always challenge ourselves to meet the customers' demands."-TradeArabia News Service