Gulftainer picks Nexthink for IT support
Dubai, August 10, 2014
UAE-based Gulftainer, a rapidly expanding ports and logistics company, has selected Nexthink, an innovator of end-user IT analytics, through its partner Anzema to support its growth targets by enhancing its IT infrastructure.
Gulftainer aims to grow its global footprint to reach 35 terminals across five continents and handle 18 million TEUs (twenty-foot equivalent units) by 2020.
Such an ambitious plan requires secured and streamlined IT operations. With Nexthink, Gulftainer will have complete visibility of its IT environment and will be able to monitor daily changes in the development of its IT activities to ensure safe and efficient port operations and third party logistics.
Furthermore, Nexthink will help Gulftainer to reduce the large number of PCs and applications currently being used in its business, thereby offering significant cost savings to the company, said Vinay Sharma, Group IT manager at Gulftainer.
“Real-time analytics from Nexthink brought significant benefits to Gulftainer and facilitated us to establish a more proactive IT support system that we did not have before.
“We are able to implement compliance standards, IT governance, application standardization, application use and real-time visibility of our IT infrastructure. Nexthink allows us to strengthen internal security, identify problems quickly and help support teams to provide faster response, lower-cost support while improving end-user satisfaction,” Sharma added.
“At Gulftainer, we prioritize efficiency and security compliance in our Global IT operations,” said Ramesh Shivakumaran, Group Director Business Services. “To consistently achieve best-in-class performance, our IT infrastructure and endpoints must be permanently available to ensure the continuity of business services delivered to our end-users and customers around the world.”
Ahmed Seleem, regional manager at Nexthink said: “An efficient and robust IT infrastructure is crucial for complex operations such as those run by Gulftainer which has a large number of end-users in various locations, such as administration or customs.
“With Nexthink, Gulftainer has the advantage of being able to monitor each and every IT activity from a single interface in real-time. This offers Gulftainer significant cost savings and reduced downtime, ensuring that its customer service outperforms competitors.”
Esslam Ibrahim, vice president at Anzema said, “We are proud to support Gulftainer’s vision to achieve best-in-class performance and expansion. The visibility and real-time IT analytics provided by Nexthink allows Gulftainer to easily detect the issues in its IT environment and prevent problems even before they are reported.”
Gulftainer is privately-owned by UAE-based conglomerate Crescent Enterprises. It operates and manages ports and logistics businesses in several countries, including the UAE, Iraq, Pakistan, Brazil, Lebanon, Turkey, Saudi Arabia and the US. – TradeArabia News Service