Friday 18 January 2019

Obaid Ali (right) receiving the ISO certification

Smartworld wins top ISO certification

DUBAI, June 29, 2015

Dubai-based Smartworld, an Etisalat and Dubai World Central joint venture company, has been awarded a major certification for Information Technology (IT) Service Management.

The ISO/IEC 20000-1:2011 is a service management system (SMS) standard, which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a SMS.

The certification establishes Smartworld’s market leadership and provides it with a clear competitive differentiation in the region, said a statement from the company.

The win demonstrates Smartworld’s service management excellence and its adherence to best practices in IT service management. The International Standard also ensures the adoption of IT infrastructure library (ITIL) best practice framework that is recognised globally, it stated.

Abdulqader Obaid Ali, the CEO, said: “We are extremely proud of our team and their efforts in attaining the ISO/IEC 20000-1:2011 certification, which stands for the highest standards in quality and service management.”

“We are one of the very few technology companies in the region to receive this award and this effectively demonstrates our commitment to enhancing customer satisfaction and delivering the highest quality of services,” he said.

“The company is committed to fostering digital economic growth in the region. The adoption of these standards and best practices will ensure highest level of customer satisfaction and allow us to grow regionally. The company’s vision and efforts toward excellence will allow us to compete with other market players and demonstrate our strength and capability,” he added.

Ahmed Qurram Baig, the senior director for corporate strategy, risk and excellence, said: “We are aiming for few more certifications based on our business requirements and working towards an integrated management system.” – TradeArabia News Service

Tags: Etisalat | ISO certification | Dubai World Central | Smartworld |

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