Extensya, a fast-growing BPO, has chosen Avaya technology to build its communications infrastructure and support its contact centre operations.

With its state-of-the-art scalable and reliable contact centre systems, Avaya will provide a sophisticated, customer experience to help drive Extensya’s services, said an official. 

Extensya had launched its operations last April to provide round-the-clock outsourcing services meeting global standards.

Avaya’s solution will extend to 850 agents, with capabilities to scale to thousands more based on Extensya’s future requirements, said an official.

'We have partnered with Avaya to compliment our human talent with efficient communication equipment, and help us deliver superior contact centre management, to ensure our customers full business continuity,' said Wael Daoud, CEO of Extensya. 

'We are delivering highly reliable solutions to support Extensya’s vast contact centre operations, and our portfolio of solutions incorporates a broad range of capabilities and applications to meet the needs of a full-scale customer service operation,' said Nidal Abou-Ltaif, managing director for Avaya in Mena and Turkey.

Leading call centers from various industry verticals from across the region rely on Avaya’s contact centre solutions including Emirates Bank, Shuaa Capital, Etisalat, and EFG Hermes, said a company statement.-TradeArabia News Service