Batelco, Bahrain’s leading integrated communications provider, is one of the three companies shortlisted for the 'Best Customer Care' honours at the Middle East region’s second annual Telecoms World Awards programme.

The Kingdom’s flagship telecommunications company has been shortlisted as one of three finalists in the 'Best in Customer Care category' by an expert panel, said a top company official.

"It is pitched against two leading companies for the crown which will be revealed at the award event in Dubai on November 18," said Batelco general manager Media and Government Relations Ahmed Al Janahi.
 
“The Telecoms World Awards recognise and celebrate those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence, and who will continue to be the future stars of the industry,” Al Janahi said.

"This recognition by the industry reflects our commitment to customers and recognises the significant improvements made to differentiate Batelco and provide our valued customers with outstanding 24/7 customer service across mobiles, fixed and internet, services,” he added.

Last year, Batelco was named as the industry’s Best Internet Service Provider. Meanwhile, in 2006, Batelco came out trumps in the Fixed Operator of the Year challenge.
 
Al Janahi recognised that the competition is stiff and standards high and said that the awards are judged by a panel of some of the biggest and best names in the Telecoms industry.
 
“We have some tough competition as the Best in Customer Care award is open to all fixed and mobile operators.”
 
"Batelco remains committed to delivering cutting-edge telecommunications to its customers in Bahrain and the Mena region. The Company’s management and staff are driven by an enthusiasm for delivering the best customer experience based on innovation, affordability and reliability of products and services.
 
“We know that the judges scrutinize and debate all the entries carefully. I think that the nominees and certainly the winners should be rightly proud, as in my book, being named as best in the industry by the industry is a notable achievement,” Al Janahi added.-TradeArabia News Service