Saudi Telecom inks 5-year IT upgrade deal
Dubai, November 16, 2009
Saudi Telecom Company (STC) has signed a five-year agreement with Software AG, a global leader in business infrastructure software, to enable STC provide more efficient and enhanced customer support facilities for its 20 million subscribers.
The deal will enable the telecom provider to use Software AG's web methods product suite in developing advanced applications, improving business processes and optimising the strategic advantages of Saudi Telecom’s technology investments. Specifically, Software AG will provide maintenance and support services focusing on Saudi Telecom’s customer relationship management (CRM) and billing systems.
“Software AG has been providing technology support services to Saudi Telecom since 2003 and this new five-year agreement reaffirms our vital contributions in consolidating STC's position as a leading telecommunications provider. Saudi Telecom relies on us to link their CRM and billing systems, which is a critical requirement for a telecom operator,” said Marco Gerazounis, senior vice president, Software AG, Middle East.
“Building on Software AG's positive revenue performance in Saudi Arabia throughout 2009 and the openness and innovation shown by companies such as Saudi Telecom, Software AG will open a new regional office in 2010,” added David Broadbent, COO Region East and member of Software AG’s executive board.
The new regional office will enhance the delivery of products and services and improve technical support capabilities for Middle East clients.-TradeArabia News Service