Infosys launches key solution for banks
London, August 29, 2010
Infosys Technologies, a leading technology services company, has announced the launch of Finacle analyz, a comprehensive solution that empowers bank staff to make faster, insight-based decisions to strengthen customer relationships and improve profitability.
The solution enables holistic customer analysis for banks with insightful business reports, executive dashboards and rigorous statistical models, said a statement from Infosys.
It helps banks strengthen customer management strategies across the lifecycle. Moreover the same solution also offers a self-service portal for the bank's customers to manage their financial and lifestyle-related pursuits, it added.
Haragopal Mangipudi, global head of Finacle, Infosys Technologies, said Finacle analyz solution moves a step ahead from traditional analytical offerings by providing extensive business analysis capabilities to banks and their customers at the same time.
'It is an integral solution for banks to strengthen customer relationships with the new age customer who appreciates personalized interaction and self service,' he explained.
Finacle analyz solution, with its rigorous statistical models and library of reports, helps banks analyze customer behaviour and take customer-centric decisions.
In addition to back-end reporting analytics capabilities, bank staff can view diagnostic output like customer scores for efficient decision-making during customer interactions.
It also complements the Finacle operational data store (ODS), an enterprise wide data warehouse for a comprehensive data and business view across customers, products, transactions and channels, Mangipudi said.
The solution is modular and can be fully integrated with a bank's existing technology framework. Rapid deployment capabilities ensure immediate benefits, at the same time minimising cost and disruption to existing infrastructure and services, he added.-TradeArabia News Service