French firm to launch VoIP solutions
Dubai, October 6, 2010
France-based M2Msoft, which designs and publishes communications over IP solutions, will introduce its new range of products – call center and business ranges – at the upcoming Gitex in Dubai.
M2Msoft has developed an offer in communications over IP solutions, available in software or embedded versions, which can meet the requirements of various market sectors: operator softswitch, business IPBX, call center, etc., it said in a statement.
Through its new IP call center range, M2Msoft brings a comprehensive answer to the problems experienced by small-capacity contact centres and by large tele-consultants facilities. The system also features advanced functionalities to support outgoing-call campaigns, it added.
The application is based upon routing algorithms using such criteria as call origin, language, customer code, agent time availability and skills.
For business switchboard operators, M2Msoft provides a new graphic console: agent panel, which helps manage the interconnection between all kinds of incoming and outgoing calls.
Operators may simultaneously visualise queuing calls and their respective caller information: caller’s name, number, the company he or she wishes to speak to according to the DDI (direct dial in), the directory relating to his or her database and the dialler.
In parallel, M2Msoft is developing a plug-in, known as a firewall, which detects attacks and can thus facilitate the deployment of a protective system to protect IPBX availability.
Gitex 2010 is running from October 17 to 21 at the Dubai International Conference and Exhibition Centre. – TradeArabia News Service