Etisalat denies mobile credit drain rumour
Abu Dhabi, May 22, 2011
Etisalat has denied messages being spread through social websites and emails regarding the draining of talk time or excess call charges through an international scam.
Jabir Al Janahi, vice president, Corporate Communications, Etisalat, said these rumors are incorrect and that the tariff for calling the mentioned destination is charged based on the normal tariff rate for that country.
Etisalat’s Customer Care Center has not received any complaint about the deduction of an additional charge when trying to call the specified international destination, he said.
The clarification came following rumours that a large amount of phone credit is deducted from customers’ account if they try to call back certain incoming calls from an international number.
Al Janahi stressed that Etisalat is keen on protecting its customers from frauds. Dedicated staff and departments have been assigned to ensure customer concernment. In addition, Etisalat always sends warning messages to its customers in case there are any unusual activities, he said.
Al Janahi has urged Etisalat’s customers to verify such information and make sure it is correct before resending rumours via emails and other social applications.
"Customers are requested not to respond to unknown numbers and persons," he said.
He also stressed on the importance of not revealing any personal information like credit cards numbers, passwords and other personal information. - TradeArabia News Service