Business leader and motivational speaker Scott Mckain spoke to Zain Bahrain staff at a day-long seminar which was held at the Ritz-Carlton Hotel recently.

The interactive seminar titled ‘The Ultimate Customer Experience’ was attended by Zain Bahrain staff from all departments as well as its business partners and involved teamwork and group discussions built around Mckain’s presentation, the company said in a statement.

The seminar focused on creating awareness of the importance of customer experience and how to involve employees in the big picture, it said.

“The seminar is part of the efforts at Zain Bahrain to continuously update our skills and keep our focus tightly on customer services,” said Zain Bahrain general manager Mohammed Zainalabedin.

Organisational development manager Abdulla Al Majed said: “Zain Bahrain is a very people-oriented technology company and we believe that our employees are our main drivers. Connecting our employees to our other core stakeholders, our customers, is the key to our success and this seminar by Scott McKain served to energise us with new perspectives and a fresh way of looking at customer service excellence.”

Zain Bahrain has a track-record of investing in the people of Bahrain and is proud of its high Bahrainisation levels. The company has consistently invested in employee training and worked to be the employer of choice in the telecoms sector. – TradeArabia News Service