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Batelco e-services see 40pc growth

Manama, January 11, 2012

Batelco, the Kingdom’s leading communications services provider, said the number of customers using its online portal to pay their bills has increased by 40 per cent year on year.

In addition to e-Billing, Batelco’s portal also provides ease of access for customers to a range of services such as managing their broadband or mobile accounts, subscribing or upgrading to a range of broadband and mobile services, customizing mobile packages, reserving ‘nice’ mobile numbers and much more, said a Batelco statement.

The continuous growth can be attributed to Batelco’s efforts to promote the convenience of its online services as well as a general increase in awareness amongst customers in the Bahrain market with regard to completing various transactions online, it stated. 

Batelco encourages all customers who have not already registered to use e-Services to register via the batelco.com homepage. The site is user friendly and includes educational tutorials for the assistance of customers.

Once confirmed, customers will start to receive their telecom bills via email and will have the option to use the eServices portal to pay their telecom bills using credit or debit cards from the comfort and convenience of their home or office, or via their smart phones or laptops no matter where they are, the statement said.
 
Customers can also opt to stop receiving paper bills in favour of receiving them by email only, it added.

Batelco Enterprise Division official Adel Daylami said Batelco had launched eBilling in 2009, the first company in the Kingdom to offer electronic bills directly to customers’ email accounts.

“The free service was introduced to meet the demand from customers for electronic services that are easy to use, convenient and additionally environmentally friendly, by eliminating paper bills,” he added.-TradeArabia News Service




Tags: Batelco | growth | customers | Portal | e-service |

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