TRA orders Viva to end 'termination fee'
Manama, February 8, 2012
The Telecommunications Regulatory Authority (TRA) of Bahrain has issued an order to Viva Bahrain to immediately stop the enforcement of a term requiring customers to pay BD1,500 ($3,989.3) upon the termination of its Mobile Special Number service.
All telecommunications licensees are required by their licenses to notify TRA of modifications to their standard subscriber agreements for approval.
However Viva did not notify TRA of the unapproved term before it implemented it, said a statement from the Authority.
TRA was also concerned that the unapproved term would impede the uptake of the mobile number portability service in Bahrain, and negatively impact consumer choice and competition.
According to the order, Viva Bahrain should ensure that the unapproved term is removed from any new copies of its application form by February 17. Any subscriber that has been charged the BD1,500 for terminating the service is also entitled to a refund from the telecommunication company.
The Authority said that Viva is still free to submit the terms and conditions of the Mobile Special Number Service for TRA’s review.
Once that has gone through due process other fees may be imposed under the approved terms and conditions.
The full order to VIVA can be viewed on TRA’s website, the statement said. – TradeArabia News Service