Bahrain TRA to boost customer contact
Manama, December 2, 2013
Bahrain’s Telecommunication Regulatory Authority has officially launched a second account ‘@ask_TRA,’ to serve and interact with consumers in the kingdom.
The account will regularly update the general public with useful information on consumer rights and issues of interest, besides serving as a digital platforms to compliment the consumer service hotline, said a TRA statement.
This comes as a strategy to bridge the gap between consumers and the TRA by extending the mediums of communication between the two and will allow consumers to take an active role in issues that affect them directly, through the opinions and recommendations, it said.
It is also a step in line with the government’s vision to accelerate the resolution of consumer concerns.
Acting director of Consumer Affairs and Media Taiba Mohamed Al Binali said this allowed TRA to reach out to the consumer through active listening.
"Whole communities have migrated to cyberspace and it is only logical that our range of services make the same move," she said.
“Complaints from consumers on twitter will also be followed up by our staff. We encourage all to follow our account so that we can resolve issues by communicating with you on and offline,” she added. - TradeArabia News Service