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UAE digital govt tops in ‘citizen satisfaction’

Dubai, February 12, 2014

The UAE’s digital government has been ranked first in citizen satisfaction and third overall in a study conducted by Accenture, according to a report.

The country was beaten by topper Singapore and runner-up Norway in the study of 10 countries, said the Gulf News report.

The six-month study by the global consultancy included collecting feedback from 5,000 “educated people” in each country, on their experience with digital services.

The countries in the study included Brazil, Germany, India, Norway, Singapore, South Korea, Saudi Arabia, UAE, UK and US, which were measured against a number of criteria.

The criteria included citizen service delivery experience, citizen satisfaction and service maturity

In the UAE, 80 per cent of respondents said the government is proactively addressing their priorities in health, employment and education.




Tags: UAE | government | Customer | Digital | satisfaction |

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