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STC signs up Cisco for its managed services

RIYADH, March 20, 2015

Cisco has signed a three-year ‘managed services agreement’ with the Saudi Telecom Company ( STC ) to deliver the full functionality of a service provider-grade network operating centre (NOC), according to a report.

The key goal of this deal will be to transform STC 's customers' experience by maintaining very aggressive levels of performance (SLAs and KPIs) with a clear emphasis on staying ahead of the market while also delivering the results that serve as STC 's main business drivers, said the Saudi Gazette report.

"Contracting Cisco for managed services will enable STC to reduce or reallocate IT resources, relieving our highly skilled, expensive staff of routine tasks such as monitoring routers, responding to help-desk inquiries, and resolving user problems," Abdullah A Alzmame, network vice president of STC, was quoted as saying.

"The result will be increased IT staff productivity enabling STC staff to focus on strategic projects thereby improving service quality, enabling employee mobility, and integrating new technology-all proven productivity-enhancing services,” he said.

“By switching to Managed Services for value-added IP-based services, STC will see benefits in four primary areas in which it can realise savings namely traditional service fees, hardware, IT costs, and transport,” Mohammed Alabbadi, general manager, Cisco Saudi Arabia, was quoted as saying.

Cisco Managed services will deliver comprehensive, higher-quality IT services for STC resulting in a managed network that is larger and more robust, leading to greater reliability and availability, with service-level agreements (SLAs) promising up to 99.999-percent availability, said the report.

STC will also benefit from higher monitoring levels and faster responses to network events, because the service provider-managed networks are monitored 24 hours a day, it added.




Tags: Cisco | STC | service | managed |

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